PERSONAL DATA PROCESSING POLICY
(“Terms and Conditions”)
Definitions Used:
Data Controller:
Hotel Modena***, Vlčie hrdlo 1/A, 824 12 Bratislava (hereinafter referred to as the “Hotel”)
Restaurant Maranello, Vlčie hrdlo 1/A, 824 12 Bratislava (hereinafter referred to as the “Restaurant”)
Customer: A natural or legal person using the services of the data controller
Regulation:
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR), and Act No. 18/2018 Coll. on the Protection of Personal Data
GENERAL PROVISIONS
- The purpose of this policy is to ensure the processing of personal data of customers obtained in the course of the business activities of the Hotel and Restaurant, and to define the obligations to maintain confidentiality regarding the obtained data, in the scope and under the conditions set by this policy.
- The Hotel and Restaurant, in accordance with these terms, undertake to process the personal data of customers. These terms reflect the rights and obligations related to data processing as per the relevant legal regulations, particularly the GDPR and Act No. 18/2018 Coll. on Personal Data Protection.
RIGHTS, OBLIGATIONS AND CONFIDENTIALITY
- The Hotel and Restaurant undertake to adopt the necessary technical, personnel, and other measures to prevent unauthorized or accidental access to personal data, its alteration, destruction, loss, unauthorized transmission, or any other unauthorized processing and misuse.
- In the context of providing accommodation services, the Hotel and Restaurant are required to process guests’ personal data.
The following individuals work with this data:
1. Hotel receptionists
2. Hotel and restaurant managers
3. Accountant
4. Restaurant staff
- These individuals have been instructed about the sensitivity of personal data and process it strictly within the scope of services provided by the Hotel and Restaurant. Neither the Hotel nor its staff sell personal data to third parties. Additional data processors include:
1. Hotel software system Previo
2. Accounting firm EkonexGroup
- The conditions for processing and handling personal data are governed by data processing agreements between the Hotel, Restaurant, and the above processors.
CUSTOMER INFORMATION
The Hotel and Restaurant are legally obliged to store certain personal data of their guests, such as name, surname, date of birth, address, length of stay, ID number and type, visa (if applicable), and purpose of stay. This obligation arises from the Act on the Stay of Foreigners in the Slovak Republic (404/2011) and the Act on Local Fees (582/2004). These laws require that such data be stored for **6 years**.
- Customers may request an overview of their stored personal data at any time. This data is stored in: (i) the guest card in the hotel system, (ii) the house book, and (iii) the guest register, which are physically stored in a locked room. If a guest requests deletion of their data, the Hotel and Restaurant will delete the guest card and shred the house and guest books. However, the data cannot be deleted before the legal retention period expires.
TECHNICAL AND ORGANIZATIONAL SECURITY MEASURES
The Hotel and Restaurant undertake to technically and organizationally secure the processing of personal data to prevent unauthorized or accidental access, alteration, destruction, loss, unauthorized transmission or other misuse. Throughout the data processing period, all obligations of the data controller under legal regulations, especially the GDPR, will be upheld.
Security measures include:
1. Access to personal data is limited to authorized personnel, each with a unique identifier and defined processing scope.
2. Data is processed in controlled areas accessible only to authorized persons or sub
3. Preventing unauthorized reading, copying, transmission, modification, or deletion of personal data records.
4. Implementing procedures to track and verify who accessed, processed, altered, or deleted data.
The Hotel and Restaurant will ensure through internal rules or special contractual provisions that employees and other processors only handle data as instructed and are bound by confidentiality—even after the end of employment or services.
CAMERA SYSTEM
- The Hotel and Restaurant use a camera system for the protection of their customers and property. The recordings are not actively processed or shared with third parties.
Date of last update: 13 April 2026
Supplement for Marketing Purposes
PERSONAL DATA PROTECTION STATEMENT
Supplement for Marketing Purposes
The protection of personal data is extremely important to ProZeta s.r.o. Therefore, when processing your personal data, we place great emphasis on openness and transparency.
Our procedures clearly define the conditions for processing and protecting personal data, which we ensure through comprehensive technical and organizational measures.
Who is the controller of your personal data?
ProZeta s.r.o.
Padlých hrdinov 24
821 06 Bratislava – Podunajské Biskupice
Slovakia
The company operates websites under the following domains:
What data do we collect?
When visiting our website, we process the following data:
- your IP address (assigned by your internet service provider)
- referring website (where you came from)
- duration of your visit
In case of placing an order, making a reservation, or using our services, we process the following data provided by you:
- name and surname
- email address
- phone number
- date of birth
- permanent residence address
Who has access to your personal data?
Data shared with third parties is used solely to provide you with our services and to technical providers for the distribution of physical and digital direct marketing.
Purpose of personal data processing
We process personal data for the following purposes:
a) Personalization of offers – information you provide helps us tailor our services to your individual needs
b) Website improvement – we continuously improve our website based on your feedback
c) Customer support improvement – your information helps us respond effectively to your requests
d) Processing transactions – your data will never be sold or shared without your consent, except where necessary for payment processing and delivery of services and goods (including check-in)
e) Processing competitions, promotions, surveys, etc.
1. Introduction
Our website www.maranello-ristorante.sk (hereinafter referred to as the “website”) uses cookies and related technologies (collectively referred to as “cookies”). Some cookies are also placed by third parties whose services we use. This document transparently informs you about how and why we use them.
2. What are cookies, scripts, and pixels?
A cookie is a small text file stored in your browser when you visit our website. The stored information may be read during your next visit by our servers or third-party servers.
A script is a piece of code used to ensure proper and interactive functioning of the website. It runs either on our server or on your device.
A pixel is a small invisible element used to monitor website traffic. Various data are collected through pixels.
3. What purposes do we use cookies for?
We use cookies for the following purposes:
3.1 Necessary (functional) cookies
These cookies are essential for basic website functionality (e.g., shopping cart, language preferences). They can be used without your consent.
3.2 Statistical cookies
Used to analyze website traffic and user behavior. Data collected is aggregated and anonymized. Your consent is required.
3.3 Marketing and tracking cookies
Used to display personalized ads and track campaign effectiveness. They allow user profiling and cross-platform advertising. Your explicit consent is required.
4. Marketing tools, cookies, scripts, pixels, and third-party services
- Cookie Consent by TermsFeed – cookie preference management tool
- WordPress – essential functionality of the website
- Google Analytics & Google Tag Manager – traffic analysis
- Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
- Meta Products (Facebook, Instagram)
- Facebook Pixel, Meta Ads Manager, Meta Business Suite
- Meta Platforms Ireland Limited, Dublin, Ireland
- SmartEmailing – newsletters and marketing emails
- Processed data: name, surname, phone number, email
- You can unsubscribe anytime via link or by contacting us
- Raynet CRM – reservation and customer management system
- Processes: name, surname, date of birth, address, phone, email
Additional marketing tools may be used for personalization and conversion tracking based on your consent.
5. Your consent and choices
Upon your first visit, you are asked to give consent for personal data processing and cookie preferences. Consent is given by clicking “Save settings”.
You can change or withdraw your consent at any time via:
- the consent management tool on our website
- your browser settings
Disabling cookies may limit website functionality.
6. Your rights
You have the right to:
- access your personal data
- request correction or deletion
- restrict processing
- data portability
- object to processing for direct marketing
You may also file a complaint with the relevant supervisory authority.
7. Contact details
ProZeta s.r.o.
Padlých hrdinov 24
821 06 Bratislava – Podunajské Biskupice
Slovakia
These cookie and privacy policies were last updated on January 28, 2026.